Returns Policy

Pool Table Returns Policy

Summary:

Due to the bespoke nature of our pool tables, returns are not accepted. However, you may request changes to your order within one week of placement.

Detailed Policy:

At Man Cave Essentials, we take pride in crafting custom pool tables tailored to your unique specifications and preferences. Each pool table is meticulously handcrafted to meet the highest standards of quality and precision, ensuring a product that is truly one-of-a-kind.

Because of this bespoke nature, we are unable to accept returns or exchanges. This policy ensures that every pool table we produce is exclusively designed and built for the individual customer, maintaining the integrity and personalization of our products.

However, we understand that sometimes adjustments may be necessary after an order is placed. Therefore, we offer a one-week window from the date of order placement during which you can request modifications to your order. This may include changes to dimensions, materials, finishes, or other custom features.

To request a change to your order within this one-week period, please contact our customer service team at info@mancaveessentialsltd.com with your order details and the specific modifications you wish to make. Our team will work closely with you to accommodate your requests and ensure your custom pool table meets your exact requirements.

Please note that after the one-week modification period, no further changes can be made to your order, and the production process will proceed based on the final specifications confirmed at that time.

 

Arcade Machines Returns Policy

Orders Returned to Sender/Undelivered Orders

Orders may be undeliverable due to incorrect shipping addresses, outdated addresses, or the customer not being present at delivery. It is the customer's responsibility to provide an accurate shipping address at checkout. If an order is returned to us due to inaccurate details or failure to collect from a depot, we will notify you via email or phone, and a re-shipping fee will apply.

Unwanted Goods

You may return a product within 14 days of receipt for a refund. The item must be in 'as new' condition with all packaging and components. Return postage costs are the customer's responsibility. Email info@mancaveessentialsltd.com for a Return Merchandise Authorization (RMA) and include a note with your name, address, and order number.

Use a secure delivery method with signature confirmation and adequate insurance, as you are responsible for the product until it reaches us. If the product is not in 'as new' condition, we may reject the refund. Exclusions apply for new arcade machines, personalized products, and custom orders.

Faulty Goods

If you receive a faulty item, the wrong item, or an item for any other reason that is our fault, contact us at info@mancaveessentialsltd.com within 14 days for a refund, replacement, or repair. Note that some driving simulator games may not function properly without specific steering controls, and this is not considered a fault.

We will provide an RMA and return instructions. Please note, returns cannot be accepted in person at our warehouse.

Refrigeration Returns Policy

 We accept returns on nearly all refrigeration products (with some exceptions, detailed on the individual product), given that the following conditions are met:

  1. Restocking and Transport Charges: A 25% restocking and transport fee will apply to all returned items. This fee covers the costs associated with processing your return and transporting the item back to our facility.

  2. Item Condition: The item must be unused, not installed, and in its original packaging. Items that show signs of use or installation will not be eligible for return.

  3. Packaging: The item must be returned in its original packaging, including all components, accessories, and documentation. Items not in their original packaging will not be accepted.

Return Process

  1. Initiate Return: To initiate a return, please contact our customer service team at info@mancaveessentialsltd.com. Provide your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.

  3. Shipping Instructions: You will receive detailed instructions on how to return the item, including the return address and any necessary shipping labels. Please follow these instructions carefully to ensure your return is processed smoothly. On some specific models, collection will be arranged.

  4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. If the item is in acceptable condition, we will process your refund, minus the 25% restocking and transport fee.

Digital Juke Boxes Returns Policy

Warranty Coverage

All our jukeboxes come with a comprehensive 3-year warranty. This warranty covers any manufacturing defects or issues that may arise during normal use. If your jukebox experiences any problems within this period, please contact our customer service team for assistance.

Returns conditions

We will accept returns if the item has not been unboxed, used, or damaged. The product must be in its original packaging and in new condition. Returns are accepted within 28 days from the date of delivery. Please contact our customer service team for a Return Merchandise Authorization (RMA) number before returning the item.

Flexibility and Assistance

We appreciate your understanding and cooperation in adhering to this policy, which enables us to deliver the exceptional quality and bespoke craftsmanship that defines Man Cave Essentials. We understand that circumstances can vary, and we aim to be as flexible as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer service team (info@mancaveessentialsltd.com). Please note that we contact each and every customer individually to discuss the intricate details of each order to exceed your expectations.

Thank you for choosing Man Cave Essentials to build a lifestyle you can be proud of.